KNOWLEDGE01
Answer from approved sources
Keep the agent grounded in the policies and content you define.
CUSTOMER SERVICE
Resolve the repeatable. Protect human attention.
Automate clear service requests using approved knowledge and controlled actions.
CAPABILITIES
Consistent service you can inspect
Every response, tool action, and handoff remains visible for review and improvement.
SYSTEMS02
Look up and update records
Resolve status questions, changes, and routine service requests.
JUDGMENT03
Route complex decisions
Bring in a person when the request leaves the approved path.
WORKFLOW
From first contact to outcome
Verify context
Resolve or take action
Confirm the outcome
Escalate exceptions
START WITH ONE WORKFLOW
Let’s design the first workflow.
Start with a bounded use case and a measurable operational outcome.